The Benefit Integrity team at HCF plays a vital role in ensuring our organisation acts with integrity, meeting both legal and ethical obligations to our members and providers
Job Summary
The Benefit Integrity team at HCF plays a vital role in ensuring our organisation acts with integrity, meeting both legal and ethical obligations to our members and providers.
You will be instrumental in the pre-legal recovery process, supporting the collection of monies owed to HCF, as well as negotiating payment arrangements and handling debtor enquiries.
HCF offers a purpose-driven passion, wellness and work-life balance, collaboration and inclusivity, and continuous learning and growth.
Matching Summary
The Benefit Integrity team at HCF plays a vital role in ensuring our organisation acts with integrity, meeting both legal and ethical obligations to our members and providers.
Skills & Requirements
Must-have
Debt collection guidelines and practices
Negotiation skills
Professional phone manner
Verbal and written communication
Following policies and procedures
Numeracy and computer proficiency
Attention to detail
Time management skills
Nice-to-have
Customer service focus
Sensitivity in provider recoveries
Process improvement recommendations
Collaborative work environment
Key Requirements
Experience working towards set KPIs
Full time contract position until end of June 2027