Technical Support Specialist (durham/raleigh North Carolina)

Hi Tech IT - An Initiative to Digitise

Durham, NC, USA
Fully remote
Bachelor's degree preferred or three years call center experience
Experience working with healthcare professionals
Strong written and verbal communication skills
The job posting seeks a Technical Support Specialist for BD, a leading global medical technology company, to provide clinical training and support for CareFusion products. The role emphasizes customer interaction, troubleshooting, and collaboration with various departments while highlighting the company’s commitment to employee growth and a supportive work culture

Job Summary

  • The technical support specialist will provide clinical training to customers on all CareFusion products in accordance with established policies and procedures.
  • This position serves as the liaison between the customer, sales representatives, service department, and manufacturing to ensure product performance and quality.
  • BD prioritizes on-site collaboration with a minimum of 4 days of in-office presence per week to foster creativity and innovation.

Matching Summary

Match Score: 85

The job posting seeks a Technical Support Specialist for BD, a leading global medical technology company, to provide clinical training and support for CareFusion products. The role emphasizes customer interaction, troubleshooting, and collaboration with various departments while highlighting the company’s commitment to employee growth and a supportive work culture.

Skills & Requirements

Must-have

  • Bachelor's degree preferred or three years call center experience
  • Experience working with healthcare professionals
  • Strong written and verbal communication skills

Nice-to-have

  • Demonstrated computer literacy including Microsoft Office Suite
  • Excellent interpersonal skills
  • Ability to work independently with limited supervision

Key Requirements

  • Bachelor's degree preferred
  • Minimum of three years call center experience
  • Experience working directly with health care professionals

Work Rights

Not specified

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