Coupang Inc. is seeking an Assistant Manager for their Quality Assurance IP Operations team in Taipei, Taiwan. The role involves managing a team to ensure effective execution of intellectual property protection strategies, focusing on performance management and compliance with company standards
Job Summary
Lead, mentor, and manage the daily performance of a team of agents, providing real-time coaching to improve accuracy and productivity.
Manage shift schedules to ensure 24/7 operational coverage and monitor real-time ticket queues to balance workload effectively.
Act as the first point of escalation for complex cases and provide feedback to refine Standard Operating Procedures (SOPs).
Matching Summary
Match Score: 75
Coupang Inc. is seeking an Assistant Manager for their Quality Assurance IP Operations team in Taipei, Taiwan. The role involves managing a team to ensure effective execution of intellectual property protection strategies, focusing on performance management and compliance with company standards.
Skills & Requirements
Must-have
People and Performance Management
Shift and Resource Governance
Quality and SLA Oversight
Escalation Handling
Process Feedback Loop
Intellectual Property Rights (IPR)
Nice-to-have
Forensic Mindset
Document verification experience
Fraud detection experience
Anti-money laundering (AML) experience
Technical Savvy
SQL proficiency
Data visualization tools
Key Requirements
Minimum 2–3 years of experience in people management
Experience in a contact center or high-volume operations environment
Basic understanding of Intellectual Property Rights (IPR)
Proficiency in Office Automation (OA) tools and Excel
Comfortable working in a high-pressure, fast-paced environment