Customer Satisfaction Supervisor

Driveway

Medford, OR, US
Base: $50,000-75,000; bonus/equity: not specified;...
Customer resolution
Manage customer satisfaction agents
Driveway customer satisfaction
The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process

Job Summary

  • The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.
  • This position will be responsible for reaching and maintaining exceptional C ustomer Resolution and managing the activities of Driveway Customer S atisfaction Agents.
  • We Offer Best-in-Class Industry Benefits: Competitive pay Medical, Dental, and Vision Plans Paid Holidays & PTO Short and Long-Term Disability Paid Life Insurance 401(k) Retirement Plan Employee Stock Purchase Plan Lithia Learning Center Vehicle Purchase Discounts Wellness Programs.

Matching Summary

The Driveway Customer Satisfaction Supervisor is responsible for building, leading, and inspiring their teams to deliver an unparalleled customer experience post purchasing process.

Salary

Base: $50,000-75,000; Bonus/Equity: Not specified; Benefits: Best-in-Class Industry Benefits

Skills & Requirements

Must-have

  • Customer Resolution
  • Manage Customer Satisfaction Agents
  • Driveway Customer Satisfaction
  • CRM and ERP systems
  • Customer service performance analysis

Nice-to-have

  • Sense of urgency
  • Think strategically
  • Change agent
  • Humility and learning
  • Positive team player

Key Requirements

  • 3-5+ years of Customer Service Leadership
  • High School diploma or Equivalent
  • Exceptional written and verbal communication skills
  • Partnering with other groups

Work Rights

Not specified

Tailored Resume

Cover Letter