Customer Service Representative

SCR Medical Transportation

Minneapolis, MN, United States
Base: $18.25ph; bonus/equity: not specified; benef...
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Answering customer phone calls
Booking ride requests
Canceling ride requests
** Transit Team, Inc. is seeking a Customer Service Representative to join their team in Minneapolis, MN, focusing on providing paratransit services to certified Metro Mobility riders. The role involves direct customer interaction, booking and managing ride requests, and requires good communication and computer skills. **

Job Summary

  • Transit Team is a provider of paratransit transportation services in the Twin Cities metro area.
  • As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients.
  • We Offer: Paid Training, Paid Holidays, 2 Weeks of PTO, Medical, Dental, Vision, and Life Insurance, 401K with up to a 4% company match, Employee Assistance Programs, And More!

Matching Summary

Match Score: 75

** Transit Team, Inc. is seeking a Customer Service Representative to join their team in Minneapolis, MN, focusing on providing paratransit services to certified Metro Mobility riders. The role involves direct customer interaction, booking and managing ride requests, and requires good communication and computer skills. **

Salary

Base: $18.25/hour; Bonus/Equity: Not specified; Benefits: Paid Training, Paid Holidays, 2 Weeks of PTO, Medical, Dental, Vision, and Life Insurance, 401K with up to a 4% company match, Employee Assistance Programs

Skills & Requirements

Must-have

  • answering customer phone calls
  • booking ride requests
  • canceling ride requests
  • providing ride ETA data
  • making outgoing calls to customers
  • explaining policies

Nice-to-have

  • voice of our company
  • employer of choice
  • best company to work for

Key Requirements

  • Clean criminal record
  • Good communication and computer skills
  • Prior customer service skills a plus
  • Familiarity with the Twin Cities metro area

Work Rights

Not specified

Tailored Resume

Cover Letter