Service Support Assistant

Servco

Honolulu, US
$16.90 - $22.00 ph; not specified; not specified
Answer inbound service calls
Respond to service voicemails
Make outbound follow-up calls
Diligently answer inbound service calls, respond to service voicemails, and make outbound follow-up service calls

Job Summary

  • Diligently answer inbound service calls, respond to service voicemails, and make outbound follow-up service calls.
  • Assist with completing service invoices including retail customer, internal, and sublet work in dealer management system.
  • Team Servco is a collective of over 2,000 like-minded individuals guided by our four Core Values of Respect, Service, Teamwork, and Innovation.

Matching Summary

Diligently answer inbound service calls, respond to service voicemails, and make outbound follow-up service calls.

Salary

$16.90 - $22.00 per hour; Not specified; Not specified

Skills & Requirements

Must-have

  • Answer inbound service calls
  • Respond to service voicemails
  • Make outbound follow-up calls
  • Monitor and respond to emails
  • Schedule service appointments
  • Complete service invoices
  • Process fleet and warranty claims

Nice-to-have

  • Empower people through mobility
  • Superior service to customers
  • Teamwork and innovation focus
  • Creating life moments that matter

Key Requirements

  • High school diploma or equivalent
  • Minimum 2 years customer service experience
  • Proficient in Microsoft Office programs
  • Basic computer proficiency
  • Excellent phone skills
  • Experience utilizing dealer management system
  • Typing 60 words per minute
  • Excellent communication skills
  • Excellent customer relations skills
  • Able to operate material handling equipment
  • Obtain forklift certification within three months

Work Rights

Not specified

Tailored Resume

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