Manager, Technical Support Engineering – Workday Platform
Workday
Fully remote
Workday analytics domain expertise
Sql and python data analysis skills
Distributed systems and query optimization
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers
Job Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
The position requires deep technical investigation into analytics performance, query optimization, and system health diagnostics across the Workday platform.
Candidates will participate in a 24x7 on-call rotation and collaborate with Product and Engineering teams to shape the support strategy based on real customer signals.
Matching Summary
This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
Skills & Requirements
Must-have
Workday Analytics domain expertise
SQL and Python data analysis skills
Distributed systems and query optimization
24x7 on-call rotation management
Team leadership of analytics engineers
Nice-to-have
Experience with Jupyter Notebooks
Knowledge of financial data structures
Strong customer communication skills
Proactive problem-solving mindset
Inclusive collaborative culture builder
Key Requirements
Bachelor's degree in Computer Science or related field
6+ years experience in technical support or analytics