Not specified; not specified; comprehensive benefi...
Not specified
Ability to communicate effectively orally and in writing
Experience handling confidential information with discretion
Proficiency in microsoft office software applications
The University of Miami is seeking a Customer Service Representative 3 to handle various customer inquiries, complaints, and requests via multiple communication channels. The ideal candidate will possess strong problem-solving abilities, effective communication skills, and a minimum of three years of relevant experience
Job Summary
The Customer Service Representative 3 guides lower-level staff and resolves complex customer inquiries across multiple communication channels.
This role requires processing confidential information with discretion while adhering to University of Miami policies and procedures.
The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, and tuition remission.
Matching Summary
Match Score: 85
The University of Miami is seeking a Customer Service Representative 3 to handle various customer inquiries, complaints, and requests via multiple communication channels. The ideal candidate will possess strong problem-solving abilities, effective communication skills, and a minimum of three years of relevant experience.
Salary
Not specified; Not specified; Comprehensive benefits package including medical, dental, tuition remission
Skills & Requirements
Must-have
Ability to communicate effectively orally and in writing
Experience handling confidential information with discretion
Proficiency in Microsoft Office software applications
Availability to work evenings nights and weekends
Problem recognition analysis and solution skills
Nice-to-have
Guidance experience for lower-level customer service staff
Handling complex or unusual customer problems
Strong record keeping and database management skills