Client Success Specialist

G2 Marketing Solutions

Gurgaon, India
**
Resolve client support tickets promptly
Work eastern time hours 2 pm to 11 pm ist
Bachelor's degree from an institute of repute
** G2 Marketing Solutions is seeking a Client Success Specialist to provide exceptional support to clients in the software industry. The role involves resolving client inquiries, building relationships, and driving account growth, all while aligning with the company's core values of performance, entrepreneurship, authenticity, and kindness. **

Job Summary

  • The Client Success Specialist provides world-class, omni-channel support to software marketers and business leaders while resolving incoming support questions with speed and empathy.
  • This role requires working alignment with Eastern Time hours from 2:00 PM IST to 11:00 PM IST and involves proactive cross-sell and upsell opportunities to grow accounts.
  • G2 is the world's largest software marketplace combining Capterra, SoftwareAdvice, and GetApp to fuel intelligent buying decisions in the age of AI.

Matching Summary

Match Score: 75

** G2 Marketing Solutions is seeking a Client Success Specialist to provide exceptional support to clients in the software industry. The role involves resolving client inquiries, building relationships, and driving account growth, all while aligning with the company's core values of performance, entrepreneurship, authenticity, and kindness. **

Skills & Requirements

Must-have

  • Resolve client support tickets promptly
  • Work Eastern Time hours 2 PM to 11 PM IST
  • Bachelor's degree from an institute of repute
  • Minimum 1 year sales or customer support experience
  • Excellent verbal and written communication skills

Nice-to-have

  • SaaS knowledge is a plus
  • Interest in marketing business and technology
  • Enthusiasm for helping and educating others
  • Strong organizational and time management skills
  • Ability to multitask effectively

Key Requirements

  • Bachelor's Degree required
  • Minimum 1 year relevant experience
  • High-level professionalism in communication

Work Rights

Not specified

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