Associate Director, It - Unified Communications

Yale

New Haven, Connecticut, US
Base: $112,500.00 - $168,750.00; bonus/equity: not...
Hybrid
Cisco unified communication manager
Avaya aura contact center
Microsoft teams management
Yale University is seeking an Associate Director for its Unified Communications team in New Haven, Connecticut. The role entails overseeing telecommunication systems, managing operations, and leading staff, with a focus on both on-premises and cloud-based communications solutions

Job Summary

  • The role is responsible for the design, deployment, and operational management of telecommunications infrastructure across a large campus environment.
  • Candidates must manage a team of personnel including bargaining unit employees while overseeing 15,000+ active telephony lines and emergency communication systems.
  • The position requires strategic planning for migrating on-premises data centers to cloud platforms while maintaining strict service level agreements.

Matching Summary

Match Score: 85

Yale University is seeking an Associate Director for its Unified Communications team in New Haven, Connecticut. The role entails overseeing telecommunication systems, managing operations, and leading staff, with a focus on both on-premises and cloud-based communications solutions.

Salary

Base: $112,500.00 - $168,750.00; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Cisco Unified Communication Manager
  • Avaya Aura Contact Center
  • Microsoft Teams management
  • 15,000+ active telephony lines
  • Emergency station blue phones
  • ServiceNow ticket dispatching

Nice-to-have

  • Disaster Recovery Plan creation
  • Cloud migration strategy
  • Staff development and mentoring
  • Cross-functional collaboration skills
  • Budget management experience

Key Requirements

  • Bachelor's Degree required
  • Eight years of relevant experience
  • Experience with Avaya or Cisco enterprise networks
  • ITIL concepts and VoIP/TDM solutions knowledge
  • Contact center technology management (ACD, IVR)

Work Rights

Not specified

Tailored Resume

Cover Letter