Recoveries Agents

Absa Group

Negotiate repayment terms with customers
Meet daily productivity targets for calls
Apply sound credit judgement within guidelines
The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order

Job Summary

  • The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order.
  • Candidates must meet minimum productivity requirements for calls, promises to pay, and kept promises daily.
  • The position requires adherence to strict banking policies while maintaining world-class customer service standards.

Matching Summary

The role involves negotiating with customers to bring out-of-order loan and credit card accounts back to order.

Skills & Requirements

Must-have

  • Negotiate repayment terms with customers
  • Meet daily productivity targets for calls
  • Apply sound credit judgement within guidelines
  • Update debt management systems accurately
  • Adhere to banking policies and procedures

Nice-to-have

  • Customer obsession and retention focus
  • Innovative strategy formulation skills
  • Strong interpersonal communication abilities
  • Self-development and personal effectiveness
  • Community engagement participation

Key Requirements

  • University degree or equivalent professional qualification
  • Prior experience dealing with customers in a lending environment
  • FETC: Business, Commerce and Management Studies

Work Rights

Not specified

Tailored Resume

Cover Letter