Customer Support Analyst

S&P Global

Unknown, Unknown, United States
Not specified; not specified; competitive pyy, ret...
Not specified
Proficient in ms office suite
Interest in capital markets
Excellent written and verbal communication skills
S&P Global is seeking a Customer Support Analyst to enhance client success by ensuring a positive customer journey for their buy-side and sell-side clients. The role involves addressing client inquiries, hosting meetings, and collaborating with global teams to improve service delivery

Job Summary

  • The role involves monitoring client inbound requests via case management systems and telephony hotlines to address deals and support requests in a timely manner.
  • You will serve as a direct conduit for sell-side and buy-side clientele, hosting meetings for training, product demos, and transactional support.
  • The position offers opportunities to evolve career paths towards relationship management, sales, or product specialist roles while developing industry and product knowledge.

Matching Summary

Match Score: 85

S&P Global is seeking a Customer Support Analyst to enhance client success by ensuring a positive customer journey for their buy-side and sell-side clients. The role involves addressing client inquiries, hosting meetings, and collaborating with global teams to improve service delivery.

Salary

Not specified; Not specified; Competitive pay, retirement planning, health care coverage, flexible downtime, continuous learning, family friendly perks

Skills & Requirements

Must-have

  • Proficient in MS Office Suite
  • Interest in Capital Markets
  • Excellent written and verbal communication skills
  • Exceptional interpersonal skills
  • Good organizational and time-management skills

Nice-to-have

  • Bachelor's degree or equivalent experience
  • Strong knowledge of internet applications
  • Ability to work independently within integrated team
  • Adaptability to global team collaboration

Key Requirements

  • Interest in the Capital Markets and financial markets
  • Bachelor's degree and/or equivalent related work experience

Work Rights

US Candidates Only

Tailored Resume

Cover Letter