Assistant Director Of Front Office, Guest Experience & Loyalty Full-time

Fairmont Empress

Victoria, British Columbia, Canada
Base: competitive salary starting at $69,600; bonu...
On-site
Previous leadership experience in front office
Proven ability to lead teams and develop talent
Strong understanding of hotel operations and systems
The Fairmont Empress is seeking an Assistant Director of Front Office, Guest Experience & Loyalty to lead the Guest Services and Concierge teams, ensuring exceptional guest experiences and operational excellence. The candidate should have prior leadership experience in a luxury or high-volume hotel environment, strong communication skills, and a commitment to service excellence

Job Summary

  • The role involves leading Guest Services and Concierge teams while acting as a proxy to the Director of Front Office.
  • Employees receive competitive salary starting at $69,600 along with access to comprehensive benefits including pension plans and wellness programs.
  • The position requires maintaining strong communication across Rooms departments to support effective guest arrival and room assignment flow.

Matching Summary

Match Score: 85

The Fairmont Empress is seeking an Assistant Director of Front Office, Guest Experience & Loyalty to lead the Guest Services and Concierge teams, ensuring exceptional guest experiences and operational excellence. The candidate should have prior leadership experience in a luxury or high-volume hotel environment, strong communication skills, and a commitment to service excellence.

Salary

Base: Competitive Salary starting at $69,600; Bonus/Equity: Not specified; Benefits: Employee benefit card, discounts, meal program, pension plan, health coverage

Skills & Requirements

Must-have

  • Previous leadership experience in Front Office
  • Proven ability to lead teams and develop talent
  • Strong understanding of hotel operations and systems

Nice-to-have

  • Experience working cross-functionally with Revenue Management
  • Ability to balance operational demands with strategic priorities
  • Excellent communication and interpersonal skills

Key Requirements

  • Must be legally eligible to work in Canada
  • Previous leadership experience in Front Office or Rooms Division
  • Experience in luxury or high-volume hotel environments

Work Rights

Must be legally eligible to work in Canada

Tailored Resume

Cover Letter