You will lead one of the bank’s most strategic AI transformations, shaping next-generation chat and voice experiences powered by agentic AI at massive scale
Job Summary
You will lead one of the bank’s most strategic AI transformations, shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
The role involves driving the migration from legacy Genesys IVR to a modern AI-enabled voice platform, ensuring stability, scalability, and cost efficiency.
You will operate across multiple squads, uplifting engineering standards and influencing technical strategy to modernise conversational banking platforms.
Matching Summary
You will lead one of the bank’s most strategic AI transformations, shaping next-generation chat and voice experiences powered by agentic AI at massive scale.
Skills & Requirements
Must-have
AI agent design and production
Legacy IVR to AI voice platform migration
Microservices in cloud-native environments
Backend engineering with .NET, Node.js, or Python
Conversational AI and voice platforms
Enterprise architecture and domain boundaries
CI/CD and DevSecOps practices
Nice-to-have
Generative AI platform exposure
Agentic orchestration workflows
Multilingual conversational capabilities
Mentoring and technical leadership
High-volume customer-facing platforms
Observability and operational readiness
Key Requirements
Hands-on AI agent and agentic system experience
Experience delivering large-scale distributed systems