Dispute Resolution Analyst

Interactive Brokers Group, Inc.

Dublin, Ireland
Competitive compensation; discretionary annual bon...
On-site
Knowledge of mifid regulations
Experience with futures and options markets
Understanding of consumer protection code
This position is designated as a Controlled Function 8 (CF-8) under the Central Bank of Ireland's Fitness and Probity Regime

Job Summary

  • This position is designated as a Controlled Function 8 (CF-8) under the Central Bank of Ireland's Fitness and Probity Regime.
  • The role requires investigating and adjudicating client complaints related to order execution, funding issues, and tax discrepancies.
  • Employees benefit from a hybrid working model, free office lunches, and comprehensive private healthcare and pension packages.

Matching Summary

This position is designated as a Controlled Function 8 (CF-8) under the Central Bank of Ireland's Fitness and Probity Regime.

Salary

Competitive compensation; Discretionary annual bonus included; Private healthcare and pension provided

Skills & Requirements

Must-have

  • Knowledge of MIFID regulations
  • Experience with futures and options markets
  • Understanding of Consumer Protection Code
  • Ability to draft clear complaint summaries
  • Proficiency in trend analysis for compliance

Nice-to-have

  • Strong interpersonal communication skills
  • Experience resolving complex customer disputes
  • Willingness to assist international entities
  • Hybrid work model availability

Key Requirements

  • Bachelor's degree in Finance, Law, or Economics
  • Licentiate or Fellow of Association of Compliance Officers in Ireland
  • Diploma in Compliance from Institute of Bankers
  • Minimum 2 years complaints handling experience
  • EU passport or qualifying work permit required

Work Rights

Must have EU passport or qualifying work permit/residency

Tailored Resume

Cover Letter