Field Services Engineer, Mri

Philips UK

Durban, South Africa
Fully remote
Mri maintenance and installation
Customer-facing technical support
Dicom experience
Support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value

Job Summary

  • Support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.
  • Serve as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution, resolving complex customer issues requiring independent judgment based on strong MRI knowledge and skills.
  • Diagnose and resolve technical hardware and software issues (remotely & on-site), analyzing reported problems via Remote Service functionality and/or direct contact with the site and collaborating with the Customer Care Solutions Center support engineer to identify, analyze and develop a resolution plan.

Matching Summary

Support the technical needs of Philips customers, providing maintenance and installation to HealthTech products & services, maximizing customer satisfaction by seeking opportunities to support our customers further and deliver value.

Skills & Requirements

Must-have

  • MRI maintenance and installation
  • customer-facing technical support
  • DICOM experience
  • MRI test equipment usage
  • remote and on-site troubleshooting

Nice-to-have

  • strong customer focus
  • problem solving mind-set
  • clear and effective communication
  • collaborative team player

Key Requirements

  • +/- 5 years experience on MRI
  • College graduate degree level or equivalent
  • Basic level networking skills
  • Willing to attend overseas equipment training
  • Willing to travel for support
  • Willing to be on standby

Work Rights

South African Citizen by birth or Naturalization prior to 27 April 1994

Tailored Resume

Cover Letter