Customer Service Representative

GEICO

Fredericksburg, VA, United States
Base: $23.33 ph / $47,009.95 annually; bonus/equit...
Onsite
Excellent customer service
Answering billing questions
Making policy changes
GEICO offers a rewarding career where ambitions are met with endless possibilities, honoring their iconic brand by offering quality coverage and being there when customers need them most

Job Summary

  • GEICO offers a rewarding career where ambitions are met with endless possibilities, honoring their iconic brand by offering quality coverage and being there when customers need them most.
  • The Customer Service Representative role involves being the first contact for customers, answering billing questions, making policy changes, and providing recommendations to deliver personalized service.
  • GEICO provides a Comprehensive Total Rewards program including market-competitive compensation, a 401K with a 6% match vested from day one, performance incentives, tuition assistance, and access to mental healthcare and fertility/adoption assistance.

Matching Summary

GEICO offers a rewarding career where ambitions are met with endless possibilities, honoring their iconic brand by offering quality coverage and being there when customers need them most.

Salary

Base: $23.33 per hour / $47,009.95 annually; Bonus/Equity: 10% evening differential for applicable shifts, 20% weekend differential for applicable shifts; Benefits: Comprehensive Total Rewards program, 401K savings plan vested from day one with 6% match, tuition assistance, mental healthcare, fertility and adoption assistance

Skills & Requirements

Must-have

  • excellent customer service
  • answering billing questions
  • making policy changes
  • providing recommendations
  • fast-paced, high-volume call center
  • computer and multi-tasking skills

Nice-to-have

  • relentless innovation
  • exceeding customer expectations
  • inclusive culture
  • shared success
  • winning mindset
  • caring, inclusion, and belonging

Key Requirements

  • high school diploma or equivalent
  • experience providing outstanding customer service
  • effective communicator
  • willingness to learn new skills
  • ability to adjust to changes quickly
  • open to feedback

Work Rights

Not specified

Tailored Resume

Cover Letter