Lead relationship managers to achieve sales targets
Manage residential mortgage loan applications
Ensure adherence to internal policies and regulations
The Bank of China Limited is seeking a Consumer Branch Customer Service Manager in Singapore to lead a team of Relationship Managers in achieving wealth management sales targets while ensuring a service-oriented customer experience. The ideal candidate will have extensive experience in financial services, strong leadership capabilities, and proficiency in English and Chinese
Job Summary
The role involves leading a team of Relationship Managers to achieve wealth management sales targets while fostering a service-oriented customer experience.
Candidates must manage new residential mortgage loan applications and provide ongoing service and relationship management for existing clients.
The position requires ensuring all sales activities adhere to internal branch policies and external regulatory requirements.
Matching Summary
Match Score: 85
The Bank of China Limited is seeking a Consumer Branch Customer Service Manager in Singapore to lead a team of Relationship Managers in achieving wealth management sales targets while ensuring a service-oriented customer experience. The ideal candidate will have extensive experience in financial services, strong leadership capabilities, and proficiency in English and Chinese.
Skills & Requirements
Must-have
Lead relationship managers to achieve sales targets
Manage residential mortgage loan applications
Ensure adherence to internal policies and regulations
Provide comprehensive support to business units
Strengthen staff training and development programs
Nice-to-have
Strong analytical skills for financial markets
Excellent communication and coordination abilities
Proven leadership in team management
Deep understanding of wealth management products
Ability to escalate complex customer issues
Key Requirements
Bachelor's degree from well-known university
Minimum 5 years of related experience
Proficiency in spoken and written English and Chinese