Support Agent

MRI Software

Sleaford, United Kingdom
Hybrid
Customer facing role experience
Troubleshooting software issues
Client software query resolution
MRI Software are looking for a customer-focused individual who has 2-3 years in a customer facing role

Job Summary

  • MRI Software are looking for a customer-focused individual who has 2-3 years in a customer facing role.
  • Our Software Support Agents are responsible for resolving client software queries and will need to analyse software issues to recommend solutions.
  • We operate a hybrid working model with 3 days of working from home per week.

Matching Summary

MRI Software are looking for a customer-focused individual who has 2-3 years in a customer facing role.

Skills & Requirements

Must-have

  • customer facing role experience
  • troubleshooting software issues
  • client software query resolution
  • telephone and online system engagement
  • Microsoft Office products knowledge

Nice-to-have

  • property or software industry familiarity
  • accounting practices knowledge
  • positive attitude and empathy
  • team collaboration and socialisation

Key Requirements

  • 2-3 years customer facing role experience
  • Excellent written and oral communication skills
  • Ability to multi-task and work under pressure
  • Problem-solving mindset and attention to detail
  • Good organisational and time management skills

Work Rights

Not specified

Tailored Resume

Cover Letter