Reservations Agent

Four Seasons Hotels & Resorts

Miami, United States
Capture sales from incoming calls
Coordinate reservation details
Handle guest complaints
The position will be responsible for selling the hotel and providing information to prospective guests

Job Summary

  • The position will be responsible for selling the hotel and providing information to prospective guests.
  • Capture sales from in-coming reservations calls and coordinate details of each reservation to ensure the guest’s satisfaction.
  • Competitive Salary & Wages, Medical, Dental and Vision insurance, 401(k) Retirement Plan, Paid Time Off and Holiday Pay, Excellent Training and Development opportunities, Complimentary Accommodation at other Four Seasons Hotels and Resorts, Complimentary Employee Meals.

Matching Summary

The position will be responsible for selling the hotel and providing information to prospective guests.

Skills & Requirements

Must-have

  • Capture sales from incoming calls
  • Coordinate reservation details
  • Handle guest complaints
  • Fluent in English
  • Analyze guest situations
  • Strong sense of urgency

Nice-to-have

  • Genuine heart and luxury commitment
  • World-class employee experience
  • Lifestyle-inspired lobby experience
  • Work harmoniously and professionally

Key Requirements

  • Previous hotel experience strongly preferred
  • Ability to learn and master multiple software systems
  • Must be able to work all shifts

Work Rights

Not specified

Tailored Resume

Cover Letter