Customer Service Representative-i (escalations & Self-pay) - Pfs (remote)

Trinityrailwayexpress

Pyy range: $19.2,123-$28.8,184; not specified; not...
Fully remote
Patient business services
Revenue cycle process
Billing and collection inquiries
Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location

Job Summary

  • Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location.
  • Assists patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems and general inquiries in a timely, responsive and efficient manner.
  • Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings.

Matching Summary

Performs day- to- day customer service activities within the hospital revenue operations of an assigned Patient Business Services (PBS) location.

Salary

Pay Range: $19.2123-$28.8184; Not specified; Not specified

Skills & Requirements

Must-have

  • Patient Business Services
  • revenue cycle process
  • billing and collection inquiries
  • customer complaint resolution
  • Microsoft Office Suite

Nice-to-have

  • collaborative, shared leadership environment
  • sense of honesty, integrity, and caring
  • bilingual in English and Spanish

Key Requirements

  • High school diploma or Associate's degree
  • at least one (1) year of experience
  • revenue cycle functions and systems
  • hospital or clinic environment
  • medical claims processing
  • financial counseling
  • financial clearance
  • accounting or customer service activities

Work Rights

Not specified

Tailored Resume

Cover Letter