Policy Specialist

618

Melbourne, Australia
Not specified; generous discounts from over 350 re...
Fully remote
Experience in customer service or contact centre
Strong communication skills for complex topics
Ability to manage sensitive payment conversations
You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations

Job Summary

  • You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.
  • The role involves proactively managing employer accounts including outstanding premiums to ensure timely resolution and reduce aged debt.
  • EML offers a diverse and collaborative team culture with flexibility to work from home up to 3 days per week.

Matching Summary

You will act as a key point of contact for employers, helping them understand and navigate their WorkSafe insurance policies and premium obligations.

Salary

Not specified; Generous discounts from over 350 retailers; Entitlement to annual company incentive scheme

Skills & Requirements

Must-have

  • Experience in customer service or contact centre
  • Strong communication skills for complex topics
  • Ability to manage sensitive payment conversations
  • High attention to detail and organisational skills
  • Comfortable working with systems and processes

Nice-to-have

  • Experience within workers compensation or insurance
  • Understanding of financial concepts or premium calculations
  • Experience in a regulated environment
  • Proven ability to prioritise competing deadlines

Key Requirements

  • Experience in customer service, contact centre, or debt collection environments
  • Strong communication skills with ability to explain complex information simply
  • Confident managing conversations around payments or sensitive topics

Work Rights

Not specified

Tailored Resume

Cover Letter