Pharmacy Technician Refill Calls

Shields Health Solutions

Jacksonville, FL, United States
On-site
Kindness and compassion
Accurate workflows
Leveraging technology
Provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on' approach to ensuring accurate and timely filling and delivery of specialty medications

Job Summary

  • Provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on' approach to ensuring accurate and timely filling and delivery of specialty medications.
  • Responsible for placing outbound calls to patients and assisting them through the entire refill process as well as receiving inbound pharmacy phone calls.
  • Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards.

Matching Summary

Provide integrated support to pharmacy staff and Shields Health Solutions Liaisons by providing a 'hands-on' approach to ensuring accurate and timely filling and delivery of specialty medications.

Skills & Requirements

Must-have

  • Kindness and compassion
  • Accurate workflows
  • Leveraging technology
  • Strong interpersonal communication skills
  • Strong phone skills
  • Highly proficient in Microsoft Office
  • Strong organizational skills

Nice-to-have

  • High-integrity
  • Attention to detail
  • Dependable
  • Quality focus
  • Empathetic
  • Good listener/communicator
  • Energetic
  • Highly motivated
  • Team player
  • Discretion and confidentiality

Key Requirements

  • State registered as a pharmacy technician
  • 1+ years of experience as a Pharmacy Technician
  • High school diploma or GED

Work Rights

Not specified

Tailored Resume

Cover Letter