The mission is to bring happiness to life by harnessing the joy of play, and outstanding customer experience starts with smart, scalable support solutions
Job Summary
The mission is to bring happiness to life by harnessing the joy of play, and outstanding customer experience starts with smart, scalable support solutions.
This role is responsible for crafting, launching, and continuously refining automation workflows across the entire customer lifecycle—reducing manual effort, improving resolution rates, and ensuring customer tooling supports efficient, high-quality service delivery at scale.
We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us.
Matching Summary
The mission is to bring happiness to life by harnessing the joy of play, and outstanding customer experience starts with smart, scalable support solutions.
Skills & Requirements
Must-have
Intercom automation workflows
Analyze automation performance data
Refine routing logic and tagging
Customer support tooling experience
Build logic-based workflows
Nice-to-have
Scaled customer operations environment
People First principle
Inclusive culture
Bring happiness to life
Key Requirements
Experience with customer support tooling
Analytical approach to data interpretation
Problem solver with attention to detail
Authorized to work without visa sponsorship
Work Rights
Must be authorized to work in the job posting location