The Administration Broker position at RMB in Bloemfontein, South Africa, focuses on providing support and services to internal and external stakeholders, ensuring customer satisfaction within service level agreements. The ideal candidate should have a strong background in commercial underwriting, customer service, and possess a FAIS accredited qualification
Job Summary
Provide required support and services to both internal and external stakeholders to ensure continuous service to customers within agreed service level agreements.
Drive product sales based on customer coverage and engage with relevant stakeholders to upsell the product.
Ensure full understanding of customer needs to deliver a quality service and propose improvements on internal processes that impact service levels and customer satisfaction.
Matching Summary
Match Score: 75
The Administration Broker position at RMB in Bloemfontein, South Africa, focuses on providing support and services to internal and external stakeholders, ensuring customer satisfaction within service level agreements. The ideal candidate should have a strong background in commercial underwriting, customer service, and possess a FAIS accredited qualification.
Skills & Requirements
Must-have
customer service
product knowledge
process improvement
stakeholder engagement
Nice-to-have
adaptable and curious
sales driven
client-centric
Key Requirements
5 years Senior Underwriting experience in Commercial/Business
FAIS accredited qualification/Degree
RE5
DOFA statement – dated not longer than 3 months
product specific training
2-3 years experience in an Administration Broker role in a Commercial Banking environment in the Upington area