Global Service Manager (german Or French As An Asset)

Citi Handlowy

Poland
Base: 151,920.00 zł - 258,680.00 zł; bonus: annual...
Hybrid (up to 2 days working at home per week)
3+ years b2b or corporate customer service experience
Fluent english communication skills
Data analysis and kpi translation capabilities
Citi Handlowy is seeking a Global Service Manager for its Commercial Cards Team in Poland, requiring a minimum of three years of experience in B2B or corporate customer service. The role emphasizes client communication, project management, and data analysis, with a preference for candidates fluent in English and another European language, preferably French or German

Job Summary

  • This individual contributor role focuses on managing the service relationship and operational health for global commercial card clients.
  • The position involves proactive client communication, chairing face-to-face reviews, and driving program optimization through data-driven insights.
  • Employees benefit from a hybrid working model, employer-paid pension contributions, private medical care, and a comprehensive cafeteria benefits system.

Matching Summary

Match Score: 85

Citi Handlowy is seeking a Global Service Manager for its Commercial Cards Team in Poland, requiring a minimum of three years of experience in B2B or corporate customer service. The role emphasizes client communication, project management, and data analysis, with a preference for candidates fluent in English and another European language, preferably French or German.

Salary

Base: 151,920.00 zł - 258,680.00 zł; Bonus: Annual discretionary incentive award available; Benefits: Employer paid pension (6%), private medical, life insurance, and sport card subsidies

Skills & Requirements

Must-have

  • 3+ years B2B or corporate customer service experience
  • Fluent English communication skills
  • Data analysis and KPI translation capabilities

Nice-to-have

  • German or French language proficiency
  • Project management certification
  • Experience with digitization and self-service tools

Key Requirements

  • Minimum 3 years in B2B or corporate account management
  • Proficiency in MS Office and adaptable workflow systems
  • Strong presentation and communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter