Contact Center Rep Iii, Loss Prevention-fraud

TD Bank

Markham, Canada
Base: $49,950 - $66,600 cad; bonus/equity: not spe...
Exceptional communication and listening skills
De-escalate in stressful environments
Multitask and navigate computer systems
As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, and resolving issues by providing advice and recommending TD products or services

Job Summary

  • As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, and resolving issues by providing advice and recommending TD products or services.
  • You will consistently deliver legendary customer service by providing each caller with the right solutions to meet their unique banking needs and achieve performance objectives.
  • TD is committed to providing fair and equitable compensation opportunities, with growth opportunities and skill development as defining features of the colleague experience.

Matching Summary

As the voice of TD, you’ll be passionate about understanding our customers, assisting in-bound callers with account inquiries, and resolving issues by providing advice and recommending TD products or services.

Salary

Base: $49,950 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Exceptional communication and listening skills
  • De-escalate in stressful environments
  • Multitask and navigate computer systems
  • Digital literacy across devices
  • Integrity when managing sensitive information

Nice-to-have

  • Curiosity to help customers
  • Empathy and care
  • Resiliency and positive attitude
  • Work independently and as part of a team

Key Requirements

  • High School Diploma or equivalent
  • Experience in financial or service industries
  • Ability to work remotely (95% of time)

Work Rights

Not specified

Tailored Resume

Cover Letter