Direct customer communication via phone and in-person
Technical background in hvac or electrical engineering
As an After Sales Consultant, you serve as the primary point of contact for partners and end customers regarding technical inquiries about heating, cooling, and energy solutions
Job Summary
As an After Sales Consultant, you serve as the primary point of contact for partners and end customers regarding technical inquiries about heating, cooling, and energy solutions.
You analyze error messages, derive appropriate solutions, and identify recurring quality issues to provide feedback to relevant departments.
The role offers a future-proof work environment with extensive training opportunities and the chance to contribute to a climate-friendly future.
Matching Summary
As an After Sales Consultant, you serve as the primary point of contact for partners and end customers regarding technical inquiries about heating, cooling, and energy solutions.
Skills & Requirements
Must-have
Analytical thinking and solution-oriented mindset
Direct customer communication via phone and in-person
Technical background in HVAC or electrical engineering
Nice-to-have
Experience in technical customer service
Familiarity with Viessmann products
Knowledge of heating, combustion, and control technology
Ability to train technicians and create technical documentation
Key Requirements
Technical basic training in HVAC, Electrical Engineering, or related fields
Experience in technical customer service preferred
Good knowledge of heating, combustion, and control technology