Assessment Operations Specialist

WGU

Salt Lake City, Utah, US
Pyy range: $17.35 - $25.19; bonus/equity: not spec...
In-office
Troubleshoot technical issues
Student-centered approach
Professional communication
WGU is seeking an Assessment Operations Specialist to support students in navigating technical challenges related to assessments. The role emphasizes a student-centered approach, providing guidance and troubleshooting to ensure a smooth assessment experience

Job Summary

  • The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders.
  • Assist students in resolving technical issues related to assessment platforms, tools, and systems, ensuring timely and effective solutions.
  • This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

Matching Summary

Match Score: 85

WGU is seeking an Assessment Operations Specialist to support students in navigating technical challenges related to assessments. The role emphasizes a student-centered approach, providing guidance and troubleshooting to ensure a smooth assessment experience.

Salary

Pay Range: $17.35 - $25.19; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, telehealth and mental healthcare, HSA/FSA, life insurance, disability, supplemental coverages, legal and identity theft, retirement savings plan, wellbeing program, discounted WGU tuition, flexible PTO and sick time, 11 paid holidays, parental leave

Skills & Requirements

Must-have

  • Troubleshoot technical issues
  • Student-centered approach
  • Professional communication
  • Document support cases
  • Work in dynamic environment

Nice-to-have

  • Learn new systems quickly
  • Collaborate with team members
  • Incorporate feedback
  • Willingness to learn and grow

Key Requirements

  • Proficient use of personal computers
  • Standard software including Microsoft Office Suite
  • Ability to learn and navigate technological platforms
  • Bachelor’s degree in a technical or related field (Bonus)
  • Technical certifications (Bonus)

Work Rights

Not specified

Tailored Resume

Cover Letter