As a Manager of Customer Success - EMEA, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB
Job Summary
As a Manager of Customer Success - EMEA, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB.
You will report to the Global Director, Customer Success and work within your region with Sales, Professional Services, Support, Field Engineering, and Product to deliver world-class outcomes for our customers.
Cockroach Labs is proud to be an Equal Opportunity Employer building a diverse and inclusive workforce.
Matching Summary
As a Manager of Customer Success - EMEA, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB.
Skills & Requirements
Must-have
Drive customer adoption and satisfaction
Lead and coach Customer Success Managers
Scale best practices for customer engagement
Partner with Sales on revenue health
Standardize customer lifecycle programs
Champion cross-functional collaboration
Nice-to-have
Build inclusive and collaborative teams
Develop and onboard new CSMs
Key Requirements
8+ years in Customer Success or related role
5+ years leading or mentoring CSMs
Experience designing customer lifecycle programs
Comfort engaging with cloud infrastructure concepts