You will be responsible for the scheduling, coordination, and dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources
Job Summary
You will be responsible for the scheduling, coordination, and dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources.
This position is part of a 24/7 operations team working a structured rotating roster of 9 hour shifts across days, afternoons and nights, averaging 300 hours over an 8-week cycle.
The roster provides regular blocks of days off, considers employee leave requests, and includes generous shift and weekend penalty rates.
Matching Summary
You will be responsible for the scheduling, coordination, and dispatch of work to operational staff based on customer requirements, priorities, and availability of both internal and external resources.
Skills & Requirements
Must-have
scheduling and dispatch of work
customer requirements and priorities
SA Water Customer Contact Centre
data integrity from field sources
asset data capture and input
GPS monitoring for resource efficiency
High Risk activities monitoring
Nice-to-have
culture of Innovation & Improvement
positive client outcomes
effective stakeholder engagement
passion for delivering positive outcomes
Key Requirements
Relevant Industry Diploma or Certification
Current Driver’s Licence
2+ years customer service delivery experience
Familiar with IT software (Click, WOA, Maximo, JAMS, MFC)