Customer Success Manager

AppDirect

Chicago, IL, United States
Base: $65,000 - $85,000 usd; bonus/equity: perform...
On-site
3+ years customer success experience
Cloud go-to-market strategy knowledge
Crm platform proficiency required
This role serves as a trusted resource for a diverse portfolio of customers to maximize their cloud go-to-market success

Job Summary

  • This role serves as a trusted resource for a diverse portfolio of customers to maximize their cloud go-to-market success.
  • The team collaborates closely with Account Managers to address retention risks and enhance overall customer satisfaction through proactive engagement.
  • AppDirect fosters an inclusive culture that values diversity of excellence and encourages employees to be themselves while doing their best work.

Matching Summary

This role serves as a trusted resource for a diverse portfolio of customers to maximize their cloud go-to-market success.

Salary

Base: $65,000 - $85,000 USD; Bonus/Equity: Performance-based bonuses eligible; Benefits: Full range of benefits included

Skills & Requirements

Must-have

  • 3+ years customer success experience
  • Cloud go-to-market strategy knowledge
  • CRM platform proficiency required
  • Data-driven analytical mindset
  • Cross-functional collaboration skills

Nice-to-have

  • Experience with Gainsight or Churnzero
  • Background in digital marketing concepts
  • Thrives in fast-paced dynamic environment
  • Strong presentation and interpersonal skills

Key Requirements

  • 3+ years in customer success or account management
  • Experience in SaaS or cloud industry preferred
  • Proficiency with Salesforce or similar CRM tools

Work Rights

Not specified

Tailored Resume

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