Not specified; equity included as pyrt of ownershi...
On-site
Enterprise account management experience
Full lifecycle ownership from pilot to renewal
Multi-site implementation project management
Heidi is an AI Care Partner company that has returned over 18 million hours to clinicians and supports millions of patient visits globally
Job Summary
Heidi is an AI Care Partner company that has returned over 18 million hours to clinicians and supports millions of patient visits globally.
The role requires owning the full customer lifecycle including pre-sales scoping, pilot design, implementation, adoption, expansion, and renewal for large hospital systems.
Candidates must demonstrate strong commercial acumen to lead renewal conversations and identify expansion opportunities backed by outcome data.
Matching Summary
Heidi is an AI Care Partner company that has returned over 18 million hours to clinicians and supports millions of patient visits globally.
Salary
Not specified; Equity included as part of ownership structure
Skills & Requirements
Must-have
Enterprise account management experience
Full lifecycle ownership from pilot to renewal
Multi-site implementation project management
C-suite stakeholder relationship building
Commercial acumen for expansion and renewals
Change management for clinical adoption
Nice-to-have
Background in healthcare or healthtech
Experience with AI or digital health tools
Bias for action in ambiguous environments
Collaborative cross-functional leadership
Ability to drive measurable clinical outcomes
Key Requirements
Proven track record in enterprise customer success or strategic account management
Experience running multi-workstream programs with formal governance
Strong background in driving behavior change and sustained adoption
Comfortable defending value in front of procurement and finance teams