Dispatch Service Coordinator

AA Broadcast Jobs

Handle inbound and outbound calls
Manage email and web communications
Oversee workforce scheduling
Be at the heart of our mission—mobilising our Members, coordinating services across the country, and making real-time decisions that directly impact people every day

Job Summary

  • Be at the heart of our mission—mobilising our Members, coordinating services across the country, and making real-time decisions that directly impact people every day.
  • As part of our Dispatch team, you’ll be the hub of Roadservice, linking our wider contact centre team with roadside staff.
  • An extra day of leave to celebrate your birthday! Ongoing support from your team and leaders who have been in your shoes previously.

Matching Summary

Be at the heart of our mission—mobilising our Members, coordinating services across the country, and making real-time decisions that directly impact people every day.

Skills & Requirements

Must-have

  • handle inbound and outbound calls
  • manage email and web communications
  • oversee workforce scheduling
  • communicate clearly under pressure
  • work confidently with systems and technology
  • think fast and stay organised

Nice-to-have

  • people person with passion for helping
  • excellent listening and reasoning skills
  • ability to de-escalate situations
  • celebrate diversity and bring true self

Key Requirements

  • proven customer service experience
  • strong organisational and computer skills
  • flexible to work a rotational roster
  • available for full-time training

Work Rights

Not specified

Tailored Resume

Cover Letter