Job Summary

• The Technical Helpdesk Specialist is responsible for all EMEA Commercial Cards and Spring by Citi, supporting a Follow The Sun model of client service.
• Key responsibilities include analyzing and solving online technical system issues, utilizing internal and client-facing systems, and escalating issues to Level 2 support when needed.
• Citi offers a competitive salary range of 62,070,00 zł - 90,630,00 zł, a hybrid working model, and a comprehensive benefits package including pension, medical care, life insurance, and parental leave.

Matching Summary

Salary

Base: 62,070,00 zł - 90,630,00 zł; Bonus/Equity: Not specified; Benefits: Employer paid Defined Contribution Pension Plan, Private Medical Care, Life Insurance, Employee Assistance Program, Paid Parental Leave, Sport Card, Social Benefit Fund, Cafeteria/flex benefit, Annual discretionary incentive award

Skills & Requirements

Key Requirements

• 1-3 years of experience in a related role
• Proficient understanding of emerging technologies
• Effective analytic and presentation skills
• Readiness to work holidays and weekends

Work Rights