You will serve as the guardian of operational excellence for Airbus's digital identity product by overseeing day-to-day operations and strategic planning
Job Summary
You will serve as the guardian of operational excellence for Airbus's digital identity product by overseeing day-to-day operations and strategic planning.
The role requires deep mastery of ITIL frameworks to ensure strict SLA compliance and high availability for the global workforce.
You will act as the primary liaison between the technical Power Quad and broader business units to align IAM strategies with organizational goals.
Matching Summary
You will serve as the guardian of operational excellence for Airbus's digital identity product by overseeing day-to-day operations and strategic planning.
Skills & Requirements
Must-have
ITIL V3 or V4 Certification mandatory
10+ years Service Delivery experience
IAM service management and SLA oversight
Stakeholder management across global teams
Vendor relationship and contract negotiation
Nice-to-have
Experience managing 130k+ user environments
Data-driven process optimization skills
Cross-functional team leadership abilities
Security-focused problem-solving mindset
Innovation in cost-effective solutions
Key Requirements
Bachelor's degree in Engineering (B.Tech)
ITIL V3 or V4 Certification (Mandatory)
10+ years relevant experience in Service Delivery
Proven track record in stakeholder and people management