Edelman Financial Engines Careers - Senior Service Desk Technician (boston, Ma-hybrid)

Edelman Financial Engines

Boston, MA, US
Base: $48,800 - $65,100; bonus/equity: discretiona...
Remote
6+ years it support experience
Windows 11 and mac os support
Active directory and office 365 administration
The company is committed to guiding people with financial advice they need to thrive while building long-term relationships based on respect and integrity

Job Summary

  • The company is committed to guiding people with financial advice they need to thrive while building long-term relationships based on respect and integrity.
  • As a Senior Service Desk Technician, you will act as the primary escalation point for complex technical issues and provide advanced support to end-users.
  • This hybrid role requires working from the office at least two days per week in Boston, MA, with a base salary range of $48,800 - $65,100.

Matching Summary

The company is committed to guiding people with financial advice they need to thrive while building long-term relationships based on respect and integrity.

Salary

Base: $48,800 - $65,100; Bonus/Equity: Discretionary bonus eligible; Benefits: Health, dental, wellness plans, 401(k) contributions

Skills & Requirements

Must-have

  • 6+ years IT support experience
  • Windows 11 and Mac OS support
  • Active Directory and Office 365 administration
  • Hardware troubleshooting and imaging
  • Network connectivity and TCP/IP knowledge

Nice-to-have

  • Strong written documentation skills
  • Mentoring junior staff members
  • Customer-focused mindset
  • Experience with JAMF administration
  • Collaborative team-oriented environment

Key Requirements

  • 6+ years of experience in IT support
  • CompTIA A+ certification preferred
  • ITIL Foundation 4.0 certification preferred
  • Net+ certification preferred

Work Rights

Not specified

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