Customer Experience Associate I

Conduent Business Services

Bakersfield, CA, United States
Base: $19.58ph starting day one; bonus/equity: spy...
**
Must be able to work onsite
High school diploma or equivalent
Pass criminal background check
** Conduent Business Services is seeking a Customer Experience Associate I to work on-site in Bakersfield, CA. The role involves providing exceptional customer service by responding to inquiries and resolving issues for clients' customers, with a starting pay of $19.58 per hour and various benefits. **

Job Summary

  • You will serve as the first point of contact for customers, resolving account questions and delivering a world-class experience across telephone, email, and website interactions.
  • The role includes processing transactions via mainframe or web-based applications while maintaining thorough knowledge of company programs and policies.
  • Employees receive five weeks of paid training, weekend days off, and an hourly starting rate of $19.58 with potential bilingual incentives.

Matching Summary

Match Score: 75

** Conduent Business Services is seeking a Customer Experience Associate I to work on-site in Bakersfield, CA. The role involves providing exceptional customer service by responding to inquiries and resolving issues for clients' customers, with a starting pay of $19.58 per hour and various benefits. **

Salary

Base: $19.58/hr starting day one; Bonus/Equity: Spanish/English Bilingual incentive raises rate to $20.58 after training; Benefits: Full benefits including health insurance, dental, vision, life, disability, retirement plan, PTO, and paid holidays.

Skills & Requirements

Must-have

  • Must be able to work onsite
  • High School Diploma or equivalent
  • Pass criminal background check
  • Pass Customer Service Skills assessment
  • Commit to 100% attendance for training

Nice-to-have

  • Bilingual English-Spanish skills
  • Experience navigating multiple applications
  • Ability to convey complex information clearly
  • Love helping people and guiding solutions
  • Calm conflict resolution skills

Key Requirements

  • Minimum 18 years of age
  • High School Diploma or equivalent
  • Successful criminal background check
  • Pass Customer Service Skills assessment

Work Rights

Not specified

Tailored Resume

Cover Letter