Geotab is a global leader in IoT and connected transportation seeking a Customer Support Manager to cultivate a high-performing team
Job Summary
Geotab is a global leader in IoT and connected transportation seeking a Customer Support Manager to cultivate a high-performing team.
The role involves overseeing day-to-day contact centre operations, managing projects for support process improvement, and serving as the senior SME for complex technical escalations.
Successful candidates will leverage frameworks like the GROW model to align individual growth with departmental goals while translating raw performance data into actionable insights.
Matching Summary
Geotab is a global leader in IoT and connected transportation seeking a Customer Support Manager to cultivate a high-performing team.
Skills & Requirements
Must-have
3-5 years management experience
Technical subject matter expertise
Contact center operations oversight
SLA performance monitoring
GROW model coaching framework
Nice-to-have
Data analytics and machine learning knowledge
Change management experience
AI-augmented support tool adoption
Inclusive work culture champion
Strategic bridge between support and engineering
Key Requirements
Minimum 3-5 years experience
Diploma/Degree in Engineering, Business, or Computer Science
Equivalent combination of education and work experience