Job Summary

• The Digital Support Analyst II provides technical support to users and ensures optimal utilization of hardware and software through documentation and training.
• This role involves handling incoming calls professionally, managing tickets, performing escalations, and collaborating with internal support teams to resolve incidents.
• The position requires maintaining accurate documentation, developing procedure manuals, and providing 24/7 technical support with limited guidance.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent experience
• 2-4 years professional experience
• Relevant IT certification preferred
• Working knowledge of ITIL framework
• Familiarity with Distribution Center processes
• Experience with WM, SAP, TMS, Sure post systems

Work Rights