Greets patients and guests courteously via telephone or in person, initiating scheduling, check-in, or admission processes
Job Summary
Greets patients and guests courteously via telephone or in person, initiating scheduling, check-in, or admission processes.
Obtains and verifies accurate patient demographic and financial information, explains insurance benefits, and collects co-pays and deductibles.
Improves patient satisfaction by professionally representing the company and cross-training to support multiple functions across all patient and payer types.
Matching Summary
Greets patients and guests courteously via telephone or in person, initiating scheduling, check-in, or admission processes.
Skills & Requirements
Must-have
Excellent customer service skills
Proficient with Windows-style applications
Strong interpersonal skills
Clerical skills and technical knowledge of healthcare insurance
Ability to work collaboratively
Attention to detail
Nice-to-have
Adapts behavior to specific patient population
Genuine willingness to prevent or resolve conflicts
Sound judgment in handling difficult situations
Key Requirements
Minimum of 1 year of experience in a hospital, clinic, medical office, business services/revenue cycle, or customer service-related environment
High school diploma or equivalent
Computer skills and dexterity for data entry and retrieval