Control Room Advisor

Direct Line Group

Glasgow, United Kingdom
Hybrid
Accepting and owning incoming work
Managing workload effectively
Customer journey management
Working as a team to accept and take ownership of incoming work from front line, managing workload effectively within parameters and managing the customer journey from start to end

Job Summary

  • Working as a team to accept and take ownership of incoming work from front line, managing workload effectively within parameters and managing the customer journey from start to end.
  • Maintaining communication with both patrols and customers, performing logistic planning to maintain patrol coverage in key areas and taking initiative to solve problems.
  • We offer excellent benefits including a 9% employer contributed pension, 22 days holiday allowance, and discounts on insurance and breakdown cover.

Matching Summary

Working as a team to accept and take ownership of incoming work from front line, managing workload effectively within parameters and managing the customer journey from start to end.

Skills & Requirements

Must-have

  • Accepting and owning incoming work
  • Managing workload effectively
  • Customer journey management
  • Communication with patrols and customers
  • Logistic planning for coverage
  • Processing invoices at end of day
  • Record keeping and task management

Nice-to-have

  • High performing team player
  • Continually improving capability
  • Embracing new opportunities
  • Putting customers at the heart
  • Living company values

Key Requirements

  • Excellent communication and customer care skills
  • Flexibility to work in a fast-paced environment
  • Confidence in using multiple systems
  • Comprehensive awareness of policy terms
  • Ability to work full weekends

Work Rights

Not specified

Tailored Resume

Cover Letter