Service Centre Consultant

ABSA

Not specified
Enhance customer experience
Handle support queries and requests
Analyze customer feedback
ABSA is seeking a Service Centre Consultant to enhance customer experience by efficiently handling support queries and improving service delivery. The role emphasizes customer retention, operational management, and continuous personal development within a culturally rich and diverse environment

Job Summary

  • Enhances customer’s experience through the provision of excellent service, efficient and professional handling of support queries and requests with the aim of retaining existing customers.
  • Perform detailed analytics in order to identify root course pain points that are impacting customer experience delivery and take actions necessary to address these.
  • Continuously ensure an up-to-date and complete understanding of the customer environment, processes, procedures, technology platforms, products, compliance, and risk.

Matching Summary

Match Score: 75

ABSA is seeking a Service Centre Consultant to enhance customer experience by efficiently handling support queries and improving service delivery. The role emphasizes customer retention, operational management, and continuous personal development within a culturally rich and diverse environment.

Skills & Requirements

Must-have

  • Enhance customer experience
  • Handle support queries and requests
  • Analyze customer feedback
  • Identify root cause pain points
  • Adhere to standard operating procedures

Nice-to-have

  • Innovative ways for positive feedback
  • Cross-functional collaboration
  • Digital adoption for self-service
  • Display Absa values and commitment

Key Requirements

  • Higher Certificate (Required)

Work Rights

Not specified

Tailored Resume

Cover Letter