Member Experience Manager

Eosfitness

Valencia, CA, US
Base: $19.90 - $21.90 usd; bonus/equity: not speci...
On-site
Exceptional customer service delivery
Member retention strategies
Front desk team training and coaching
EōS Fitness is seeking a Member Experience Manager for their Valencia, CA location. The role focuses on delivering exceptional customer service, addressing member concerns, and enhancing member retention while embodying the company’s core values

Job Summary

  • The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well-maintained.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Free membership for you and plus one family member, discounted Personal Training, and merchandise – including supplements.

Matching Summary

Match Score: 85

EōS Fitness is seeking a Member Experience Manager for their Valencia, CA location. The role focuses on delivering exceptional customer service, addressing member concerns, and enhancing member retention while embodying the company’s core values.

Salary

Base: $19.90 - $21.90 USD; Bonus/Equity: Not specified; Benefits: Competitive pay plus vacation, holiday, and sick pay, Group Health, dental, vision, Supplemental Life, and Employee Assistant Program, 401(k) + Company matching!

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • Member retention strategies
  • Front desk team training and coaching
  • Facility cleanliness and safety standards

Nice-to-have

  • Optimistic and fun work environment
  • Personal responsibility and team player
  • Inspiring leadership and culture embodiment

Key Requirements

  • Proven customer service or front-line leadership experience
  • Excellent communication and problem-solving skills
  • Proficiency with fitness management software and MS Office
  • Knowledge of fitness industry operations
  • Must obtain CPR certification within 30 days
  • Must attend EōS Ethos and Customer Service Training within 30 days

Work Rights

Not specified

Tailored Resume

Cover Letter