Indigo Remote Technical Support Manager

HP, Inc.

Mexico
Not specified; not specified; not specified
**
Remote team management experience
Fluency in english language
Technical support operations oversight
** HP, Inc. is seeking a Remote Technical Support Manager to oversee a team of support engineers and ensure compliance with company policies while managing day-to-day operations. The role requires strong leadership, technical expertise, and collaboration with cross-functional teams to improve processes and manage projects. Fluency in English is essential as the position supports clients in North America. **

Job Summary

  • This role is responsible for managing a team of Indigo Tier 1 Remote Support Engineers and Remote Technical Experts while ensuring compliance with organizational policies.
  • The position requires fluency in English to effectively support clients across North America in various business systems and applications.
  • Candidates will actively contribute to diverse technical processes, manage talent through recruitment and coaching, and guide program objectives and KPIs.

Matching Summary

Match Score: 75

** HP, Inc. is seeking a Remote Technical Support Manager to oversee a team of support engineers and ensure compliance with company policies while managing day-to-day operations. The role requires strong leadership, technical expertise, and collaboration with cross-functional teams to improve processes and manage projects. Fluency in English is essential as the position supports clients in North America. **

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Remote team management experience
  • Fluency in English language
  • Technical support operations oversight
  • Budget management and adherence
  • Cross-functional collaboration skills

Nice-to-have

  • Strategic thinking capabilities
  • Customer centricity mindset
  • Process improvement creativity
  • Resilience under pressure
  • Diverse technical background

Key Requirements

  • Four-year or Graduate Degree
  • 7-10 years job-related experience
  • 3-5 years management experience
  • Experience in remote or telephone support
  • ITIL Certifications (Preferred)

Work Rights

Not specified

Tailored Resume

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