CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging a new Omnichannel eco-system
Job Summary
CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging a new Omnichannel eco-system.
This position assumes responsibilities of supporting a Senior Omnichannel Professional in owning and orchestrating digital touchpoints and omnichannel initiatives across the client journey to deliver a seamless experience.
Key responsibilities include defining and managing roadmaps for CX digital touchpoints, leading end-to-end omnichannel activation, and planning and executing automated CRM journeys to maximize lifetime value.
Matching Summary
CHANEL Korea is moving towards a client-centric brand, aiming at redesigning the client experience leveraging a new Omnichannel eco-system.
Skills & Requirements
Must-have
Omnichannel eco-system orchestration
Digital touchpoint ownership
CRM journey planning and execution
Client experience optimization
Digital project management
Nice-to-have
Client-centric brand transformation
Test and learn initiatives
Cross-functional stakeholder alignment
Curiosity toward emerging technologies
Key Requirements
5-8 years of experience
Minimum 3 years' experience in Digital/CRM/Omnichannel roles
Proven experience in digital project management or product ownership