Hewlett Packard Enterprise is seeking a Technical Services Advisor to work onsite, primarily focused on providing exceptional technical support and solutions to enhance network performance for customers. The role involves direct customer interaction, leveraging deep networking knowledge, and collaborating with internal teams to resolve technical issues
Job Summary
This role serves as a customer advocate and single point of contact for all post-sales service needs within the Advanced Services team.
The position requires proactively escalating critical issues, managing risk areas, and conducting periodic reviews on service delivery metrics and SLAs.
HPE offers comprehensive benefits supporting physical, financial, and emotional wellbeing along with specific programs for personal and professional development.
Matching Summary
Match Score: 85
Hewlett Packard Enterprise is seeking a Technical Services Advisor to work onsite, primarily focused on providing exceptional technical support and solutions to enhance network performance for customers. The role involves direct customer interaction, leveraging deep networking knowledge, and collaborating with internal teams to resolve technical issues.
Skills & Requirements
Must-have
Deep understanding of core IP networking concepts
Expertise in Layer2 and Layer3 protocols
Experience with customer facing roles
6+ years experience in Datacenter and IP/MPLS Networks
Nice-to-have
Knowledge of Segment Routing and SD-WAN technologies
ITIL Framework process knowledge
Desire to work on automation
Juniper product certifications like JNCIS/JNCIP/JNCIE
Amiable communication and interpersonal skills
Key Requirements
Bachelor's degree in Electrical/Electronic Engineering or Computer Science
6+ years designing and implementing state-of-the-art Datacenter networks