Customer Experience Associate (french - German - Spanish - Italian)

IG Group Holdings

Kraków, Poland
Base: starting from 8 000 pln; bonus/equity: not s...
3d onsite
Digital-first support
Customer service excellence
High productivity targets
Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customers

Job Summary

  • Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customers.
  • Achieve high productivity and quality targets, with 80%+ CSAT scores consistently, while collaborating with local and global team members.
  • IG Group offers tailored development programs, mentoring, clear career progression, hybrid working, and a range of benefits including private medical cover and life insurance.

Matching Summary

Deliver exceptional customer service as part of IG Group's customer support team, providing digital-first support to global customers.

Salary

Base: starting from 8 000 PLN; Bonus/Equity: Not specified; Benefits: Private medical cover, Life insurance, Multikafeteria, Annual financial bonus

Skills & Requirements

Must-have

  • digital-first support
  • customer service excellence
  • high productivity targets
  • multi-national team collaboration
  • first-time resolution
  • English fluency

Nice-to-have

  • passion for customer service
  • empathy and emotional intelligence
  • resilient under pressure
  • continuous improvement mindset
  • interest in financial markets

Key Requirements

  • Fluency in English
  • Fluency in French, German, Spanish, or Italian
  • Proven track record in customer service
  • Strong communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter