Follett Software is seeking a Renewal Operations Analyst to enhance customer success and renewal operations by managing daily tasks, driving process improvements, and providing analytical support. The ideal candidate should possess strong analytical skills and experience with Salesforce and related tools to improve renewal processes and reporting
Job Summary
The Renewal Operations Analyst supports Customer Success and Renewals by managing day-to-day renewal operations, including backup execution support, handling renewal and pricing escalations, and driving process improvements.
This role delivers reporting, analysis, and cross-functional coordination to improve renewal performance and decision-making.
Working closely with senior leadership, the analyst provides insights on renewal forecasting, pricing, and performance against goals, using tools such as Salesforce, Salesforce CPQ, Oracle, and Microsoft Office.
Matching Summary
Match Score: 85
Follett Software is seeking a Renewal Operations Analyst to enhance customer success and renewal operations by managing daily tasks, driving process improvements, and providing analytical support. The ideal candidate should possess strong analytical skills and experience with Salesforce and related tools to improve renewal processes and reporting.
Skills & Requirements
Must-have
Salesforce and Salesforce CPQ support
Reporting and analysis for renewals
Manage renewal and pricing escalations
Process improvement for renewals
Handle sensitive financial information
Nice-to-have
Drive future of education
Streamline processes and manage information
Seamless and intuitive experience
Key Requirements
2-4 years of experience
Bachelor's degree or equivalent work experience
Experience in renewal management or revenue operations