Customer Concierge - Box Hill

CommBank

Box Hill, Australia
Not specified (potentially on-site based on the role).
Proven track record of exceptional customer service
Excellent communication skills
Ability to manage customer expectations
CommBank is seeking a Customer Concierge for their Box Hill branch to provide exceptional customer service and enhance the banking experience for personal and small business customers. The ideal candidate should have strong communication skills and a background in customer service, particularly in financial services, retail, or hospitality

Job Summary

  • As the public face of CommBank, you will be the first person customers speak with to assist them.
  • You will guide customers to appropriate channels and educate them on in-branch technology and digital banking options.
  • The role involves ensuring the branch runs effectively while maintaining a professional presence to manage customer expectations.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Concierge for their Box Hill branch to provide exceptional customer service and enhance the banking experience for personal and small business customers. The ideal candidate should have strong communication skills and a background in customer service, particularly in financial services, retail, or hospitality.

Skills & Requirements

Must-have

  • Proven track record of exceptional customer service
  • Excellent communication skills
  • Ability to manage customer expectations

Nice-to-have

  • Genuine interest in financial wellbeing
  • Experience in financial services or hospitality
  • Professional demeanour and approachable behaviour

Key Requirements

  • Track record in Financial Services, Retail, or Hospitality
  • Strong communication and interpersonal skills
  • Professional presence for managing expectations

Work Rights

Not specified

Tailored Resume

Cover Letter